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How NOT To Handle a Crisis

BY IN BLOG On 12-11-2013

I have a lot of rules for handling rough questions in a crisis situation; here are two of the most important: 1. Don’t repeat the negative words in a question. 2. Don’t evade.  Unless you live in a cave without Internet access, you know, healthcare.gov, the federal sign-up site for the uninsured, debuted October 1 [...] [...]

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