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Failing Crisis Management 101

BY IN BLOG On 09-07-2010

[This blog was originally posted on July 9, 2010 The philosopher George Santayna is widely credited with the phrase, “Those who fail to study history are doomed to repeat it.”  What he actually wrote was “Those who cannot remember the past are condemned to repeat it.”  (Perhaps history teachers and historians massaged the quote to [...] [...]

8 years ago / No Comments

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JUL

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Ike’s Crisis Communications Plan: A Lesson for All Time

BY IN BLOG On 23-06-2010

[Originally posted on June 23, 2010] On June 4, 1944, General Dwight D. Eisenhower, Supreme Commander of allied forces in Europe, gave the go-ahead for the largest military operation in history, the June 6 amphibious assault by 170,000 men at arms against the German-held beaches of Normandy. D-Day was a high-stakes, high-risk massive military operation [...] [...]

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JUN

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Teachable Moments: A Microphone is Like a Gun; A Reporter is Like a Microphone

BY IN BLOG On 21-06-2010

[This entry was originally posted on June 21, 2010] In media training workshops, I teach the following: Always treat a microphone as if it is a gun. You treat a gun as if it is always loaded.  Similarly, treat a microphone as if it is always on.  Never say anything in proximity to a microphone [...] [...]

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JUN

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Y’Know, Y’Know, Y’Know

BY IN BLOG On 10-03-2010

[This entry was originally posted on March 10, 2010] If you followed the public pronouncements of Akio Toyoda, the CEO of Toyota Motor, while he is dealing with the travails caused by instances of unintended acceleration in his company’s cars, you’ve probably heard him speaking Japanese before the English translation takes over. And you’ve doubtless [...] [...]

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MAR

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When Are Notes Appropriate?

BY IN BLOG On 16-02-2010

(This post was originally written in February, 2010) Former Alaska Governor and Vice Presidential candidate Sarah Palin’s appearance before the Tea Party convention in Memphis [in 2010] brings this question to mind: When are notes appropriate in an interview?  Now Gov. Palin appeared before a live audience and she had written three message points on [...] [...]

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FEB

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Shock & Awe Answers

BY IN BLOG On 22-01-2010

(This entry was originally posted on January 22, 2010) In 1949, U.S. Air Force Captain Edward A, Murphy, right, came up with his famous Murphy’s Law, “Anything that can go wrong will.” (The facts behind the legend are here.)  With a nod in Captain Murphy’s direction, I have come up with my own law for [...] [...]

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JAN

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Learning From the “Out of Context” Alibi in the Underwear Bomb Case

BY IN BLOG On 05-01-2010

(This entry was originally posted on January 5, 2010) On Christmas Day, Umar Farouk Abdulmutallab, a 23-year-old Nigerian, was subdued by crew and passengers when he tried to blow up the Northwest Airlines Airbus bound for Detroit from Amsterdam.  Abdulmutallab had packed his briefs with a high explosive known at PETN, but rather than destroying [...] [...]

8 years ago / No Comments

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JAN

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